Shipping Policy

Estimated Shipping Times

We aim to get your products to you as quickly as possible. Estimated delivery times are as follows:

  • United States: 4 to 18 days
  • United Kingdom: 4 to 14 days
  • Canada: 7 to 20 days
  • Australia: 6 to 18 days
  • Europe: 5 to 16 days
  • Other Countries: 8 to 24 days

Please note that these are estimates and actual shipping times may vary based on location, time of year, and other logistical factors.

Processing Times

Our Fulfillment Team works diligently to process your orders. Due to high demand, please allow 1 to 6 days for your order to be processed and handed over to our shipping courier.

Tracking

While we ensure your order is shipped promptly, we do not offer direct tracking support. Once your order is shipped, it is in the care of the courier, and we recommend waiting the estimated delivery times listed above for your purchase to arrive. For any shipping inquiries, please contact the courier directly using the information provided in your shipping confirmation email.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. We offer competitive pricing and promotions on shipping, including free shipping on qualifying orders. Be sure to check our website for any current promotions.

International Shipping

We offer international shipping to most countries. Please be aware that shipping times may vary for international orders and additional customs fees or duties may apply depending on your country's regulations. These fees are not covered by SophiMarket and must be paid by the recipient.

Packaging

To ensure your items arrive in the best condition, all orders are packaged with care. We strive to use sustainable packaging materials where possible, aligning with our commitment to environmental responsibility.

Shipping Restrictions

Due to shipping restrictions, we are not able to deliver to PO Boxes or military bases. Additionally, certain products may have shipping restrictions associated with them due to their nature or size.

Changes and Cancellations

If you need to change or cancel your order, please contact us immediately at support@sophimarket.com. Once an order has been processed and handed to our shipping courier, we cannot guarantee changes or cancellations.

Customer Service

For any concerns or questions regarding shipping and delivery, please contact us at support@sophimarket.com. We are here to help ensure your order process is smooth and satisfactory.