Return Policy

sophi Return Policy

Honesty, clarity, and consciousness — for your peace of mind.

At sophi, we value conscious choices, transparent relationships, and thoughtful experiences.
If your purchase does not meet your expectations, our return process is designed to be simple, respectful, and accessible — just like everything we do.

Return Window: 14 Days

You have 14 days from the date of delivery to initiate a return request.

Return Conditions

To be eligible for a return, the item must be in the same condition as when it was received:
unused, unworn, with original tags and packaging.
The purchase information must be associated with the email used during checkout.

How to Initiate a Return

To start the return process, please contact our team at support@sophimarket.com.
Once approved, you will receive a return shipping label along with detailed instructions on how and where to send your package.

🔸 Return shipping costs are the responsibility of the buyer.
🔸 Returns sent without prior authorization will not be accepted.

The return transit time may vary depending on your location and the shipping carrier used.
Please make sure to inform us once your return has been shipped, so we can monitor the process carefully.

⚠️ Damaged or Incorrect Items

We kindly ask that you inspect your order upon delivery.
If the item is damaged, defective, or if you received the wrong product, contact us immediately so we can resolve the issue with care and efficiency.

🚫 Non-returnable Items

Certain types of products are not eligible for return, including:

  • Customized products

  • Made-to-order or personalized items

If you’re unsure about your item’s eligibility, feel free to contact us before initiating a return.

🔁 Exchanges

To make an exchange, simply return the original item.
Once approved, you can select a new product of equal or greater value, and cover any price difference if applicable.

💳 Refunds

Once your returned item is received and inspected, we will notify you of the outcome.
If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to finalize the transaction.
If more than 14 business days have passed since your refund was approved, please contact us at support@sophimarket.com.

Transparency and Support

We are committed to open, clear, and respectful communication throughout the return and refund process.
If you need assistance at any step, our team is here to help — always with care and attention.